Accident Replacement Policy
IMPORTANT NOTICE: HELMETS INVOLVED IN ACCIDENTS SHOULD BE REPLACED AND NOT WORN AGAIN!
If you have a One K helmet that was involved in an accident, you may be eligible to purchase a new helmet at a reduced-price.
PLEASE DO NOT RIDE IN THE HELMET AGAIN IF IT WAS INVOLVED IN AN ACCIDENT!

how to replace your HELMET
The following replacement policy is in effect for ONE K Helmets purchased in the United States (international customers must contact the store where the helmet was purchased). English Riding Supply will replace your helmet involved in an accident for up to 3 years after purchase for a cost listed below:
Helmet | Sku | ||
---|---|---|---|
AVANCE CCS WITH MIPS | 471208 | ||
JUNIOR CCS WITH MIPS | 471143 | ||
DEFENDER MIPS CCS | 471045 | ||
DEFENDER GLAMOUR ROSE GOLD (DISCONTINUED) | 470922 | Please choose another model to replace this helmet | |
DEFENDER CELESTIAL | 470923 | ||
DEFENDER BLING SUEDE (DISCONTINUED) | 468526 | Please choose another model to replace this helmet | |
DEFENDER BLING (DISCONTINUED) | 470678 | Please choose another model to replace this helmet | |
DEFENDER AVANCE ROSE GOLD STRIPE | 470668 | ||
DEFENDER AVANCE CHROME STRIPE | 470708 | ||
DEFENDER AVANCE | 470661 | ||
DEFENDER ROSE GOLD STRIPE | 470663 | ||
DEFENDER CHROME STRIPE | 470152 | ||
DEFENDER SUEDE (DISCONTINUED) | 468260 | Please choose another model to replace this helmet | |
DEFENDER (DISCONTINUED) | 468259 | Please choose another model to replace this helmet | |
DEFENDER AIR (DISCONTINUED) | 470562 | Please choose another model to replace this helmet | |
DEFENDER AIR SUEDE (DISCONTINUED) | 468736 | Please choose another model to replace this helmet | |
RACER SKULL CAP (DISCONTINUED)) | 469693 | Please choose another model to replace this helmet | |
DEFENDER JUNIOR | 470432 | ||
DEFENDER JUNIOR SUEDE (DISCONTINUED) | 470433 | Please choose another model to replace this helmet | |
DEFENDER GLIDSTER (DISCONTINUED) | 470924 | Please choose another model to replace this helmet | |
DEFENDER GLAMOUR CHROME STRIPE (DISCONTINUED) | 470921 | Please choose another model to replace this helmet | |
DEFENDER GLAMOUR (DISCONTINUED) | 470819 | Please choose another model to replace this helmet | |
DEFENDER COLOR TRIM (DISCONTINUED) | 470518 | Please choose another model to replace this helmet |
instructions
Here are the steps you need to follow:
- Check the date of purchase of your helmet. The replacement policy is only valid for up to 3 years after purchase. Check the model and item number of your helmet. Some models are discontinued and cannot be replaced. You will need to choose another model to replace your helmet.
- Fill out the Return Authorization Form and return it with your helmet. If you cannot print the form, please call 1-866-569-1600 and we will send one to you or contact your retailer for a form.
- Return the damaged helmet freight pre-paid. Return a copy of your dated sales receipt. Include a signed and dated letter describing the accident in as much detail as possible.
- Once we receive your helmet, we will send you a reduced-price replacement of the same or similar model. Please note that this policy only applies to helmets purchased in the United States. International customers must contact the store where the helmet was purchased.
SOMEONE MUST BE AVAILABLE AT THAT ADDRESS TO SIGN FOR YOUR HELMET.
ENGLISH RIDING SUPPLY
C/O ACCIDENT REPLACEMENT
520 Kane Street
Scranton, PA 18505