Accident Replacement Policy

IMPORTANT NOTICE: HELMETS INVOLVED IN ACCIDENTS SHOULD BE REPLACED AND NOT WORN AGAIN!

If you have a One K helmet that was involved in an accident, you may be eligible to purchase a new helmet at a reduced-price.

PLEASE DO NOT RIDE IN THE HELMET AGAIN IF IT WAS INVOLVED IN AN ACCIDENT!

Accident Replacement

how to replace your HELMET

The following replacement policy is in effect for ONE K Helmets purchased in the United States (international customers must contact the store where the helmet was purchased). English Riding Supply will replace your helmet involved in an accident for up to 3 years after purchase for a cost listed below: 

Helmet Sku
AVANCE CCS WITH MIPS 471208
JUNIOR CCS WITH MIPS 471143
DEFENDER MIPS CCS 471045
DEFENDER GLAMOUR ROSE GOLD (DISCONTINUED) 470922 Please choose another model to replace this helmet​
DEFENDER CELESTIAL 470923
DEFENDER BLING SUEDE (DISCONTINUED) 468526 Please choose another model to replace this helmet
DEFENDER BLING (DISCONTINUED) 470678 Please choose another model to replace this helmet​
DEFENDER AVANCE ROSE GOLD STRIPE 470668
DEFENDER AVANCE CHROME STRIPE 470708
DEFENDER AVANCE 470661
DEFENDER ROSE GOLD STRIPE 470663
DEFENDER CHROME STRIPE 470152
DEFENDER SUEDE (DISCONTINUED) 468260 Please choose another model to replace this helmet
DEFENDER (DISCONTINUED) 468259 Please choose another model to replace this helmet
DEFENDER AIR (DISCONTINUED) 470562 Please choose another model to replace this helmet​
DEFENDER AIR SUEDE (DISCONTINUED) 468736 Please choose another model to replace this helmet
RACER SKULL CAP (DISCONTINUED)) 469693 Please choose another model to replace this helmet
DEFENDER JUNIOR 470432
DEFENDER JUNIOR SUEDE (DISCONTINUED) 470433 Please choose another model to replace this helmet​
DEFENDER GLIDSTER (DISCONTINUED) 470924 Please choose another model to replace this helmet
DEFENDER GLAMOUR CHROME STRIPE (DISCONTINUED) 470921 Please choose another model to replace this helmet
DEFENDER GLAMOUR (DISCONTINUED) 470819 Please choose another model to replace this helmet
DEFENDER COLOR TRIM (DISCONTINUED) 470518 Please choose another model to replace this helmet

instructions

Here are the steps you need to follow:

  1. Check the date of purchase of your helmet. The replacement policy is only valid for up to 3 years after purchase. Check the model and item number of your helmet. Some models are discontinued and cannot be replaced. You will need to choose another model to replace your helmet.
  2. Fill out the Return Authorization Form and return it with your helmet. If you cannot print the form, please call 1-866-569-1600 and we will send one to you or contact your retailer for a form.
  3. Return the damaged helmet freight pre-paid. Return a copy of your dated sales receipt. Include a signed and dated letter describing the accident in as much detail as possible.
  4. Once we receive your helmet, we will send you a reduced-price replacement of the same or similar model. Please note that this policy only applies to helmets purchased in the United States. International customers must contact the store where the helmet was purchased.

SOMEONE MUST BE AVAILABLE AT THAT ADDRESS TO SIGN FOR YOUR HELMET.

ENGLISH RIDING SUPPLY

C/O ACCIDENT REPLACEMENT
520 Kane Street
Scranton, PA 18505